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If there was an HVAC service like Uber…

Would you use it?

Of course you wouldn’t. You are, and have been a loyal customer of the family owned Blanton’s Heating & Air since its inception back in the dark ages. The truth is, you just can’t quit us, and for that, we’re grateful.

New to Fayetteville? Ask a local about Blanton’s Heating & Air.

It’s only with the support of a devoted community in eastern North Carolina that Blanton’s Heating & Air is able to continue provide top-notch heating, ventilation, and air conditioning services to the people of Fayetteville. Blanton’s was established by Nathan (Bill) Blanton in 1951. Today — more than six decades later — Bill’s passion for service, workmanship and customer satisfaction is still evident in the way we do business.

That’s what we’re all about.

And that’s why, when asked:

Will Uber Model Threaten HVAC?

Our highly trained, experienced HVAC technicians just laughed.

(The following text was originally published by The News on June 1, 2015.)

According to Uber’s founder, Travis Kalanick, the inspiration for the on-demand car service came in 2008 when he tried unsuccessfully to find a cab in Paris. As a result, he developed an app that directly connects riders to drivers, thus bypassing the long waits — and higher costs — that are sometimes encountered with traditional taxi or car-hire services.

This on-demand model has spread quickly into others markets, as well, and apps are now available that connect consumers with local freelance labor that can provide everything from same-day grocery delivery to dog walking to [HVAC] services.

How They Work

There are a variety of on-demand labor sites, and each one works a little differently. According to Amazon, its Home Services department allows customers to “purchase and schedule hundreds of professional services from wall mounting a new TV to installing a new garbage disposal to house cleaning, directly on Amazon.com.” Consumers should feel comfortable ordering these services, states Amazon, because the program handpicks pros who are background-checked and required to maintain insurance. In addition, Amazon offers a happiness guarantee that “ensures the job gets done right.”

Amazon Home Services also offers upfront pricing, which means service professionals compete for a customer’s business based on price, quality, and availability. If customers find a lower price, Amazon will match it. And, with just a few clicks, customers can add pre-packaged services (such as a furnace or air conditioner tuneup) to their cart and then pay for them upon completion of service.

Porch operates in a similar fashion in that it states it can connect homeowners and renters with local home-service professionals, but it is more of a referral service, and its recommendations are based on “whom neighbors have used, project and cost history, and friends’ and neighbors’ endorsements.” According to Porch, one of the most popular search terms on its website is “HVAC contractor,” and the company states it “offers licensing verification services to all of our HVAC technicians around the country to ensure the best level of craftsmanship and customer satisfaction.”

…but here’s the thing about HVAC on demand:

There’s some evidence that these sites will eventually impact the customer base of traditional HVAC contractors, sure, but there’s only one place in Fayetteville, North Carolina where homeowners can expect to receive quality HVAC products and services every time – and that’s not an on-demand laborer. That’s Blanton’s Heating & Air.